This Refund & Cancellation Policy applies to purchases of xTAK Project software and subscriptions made through xtak.ai. It forms part of our Terms of Service & Sale.
Because xTAK products are digital software delivered immediately, we offer a 14-day refund window from the date of purchase, provided the license has not been activated on a device. Once a license has been activated, it is generally non-refundable, because activation delivers the full licensed value. If the software is materially defective and we cannot resolve the issue within a reasonable time, contact us — we will make it right, which may include a replacement or a refund.
You may cancel a support subscription at any time from your account or by contacting us. Cancellation stops all future renewals; it takes effect at the end of the current paid period, and you keep your subscription entitlements until then. We do not provide partial refunds for the portion of a subscription period already elapsed, except where required by law. If a renewal charges in error, contact us within 30 days and we will refund a renewal you did not intend and did not use.
xTAK products are offered as Beta. Dissatisfaction with the pace of development, a specific feature, or Beta limitations is not on its own grounds for a refund outside the windows above, but we want you happy — talk to us.
Request a refund through our contact form — include the email address used for the purchase, your order or receipt reference, and the reason for the request. We aim to respond within 5 business days. Approved refunds are issued to the original payment method through our processor (Stripe); the time to appear on your statement depends on your bank or card issuer.
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of the associated licenses pending resolution.
Nothing in this policy limits any non-waivable refund, withdrawal, or consumer-protection rights you may have under the laws of your jurisdiction. Where such rights apply (for example, certain consumer withdrawal rights), they govern to the extent they exceed this policy.
Refund questions: use our contact form.
Effective / last updated: 2026-07-06